Who this policy covers
Lavoie Systems LLC operates lavoiesystems.com and provides managed website services. This policy covers information we handle about our website visitors, business contacts, prospects and clients.
If you submit an inquiry on a client’s website that we operate for them, that business is responsible for its relationship with you and its privacy notice. We process the inquiry to deliver and support their website service. Contact that business first about its use of your information; we can help route a request if needed.
Information we collect
We collect information you give us when you book a call, email, call or text us, become a client, or send material for your website.
- Contact and business details, such as your name, email address, phone number, company, website and the information you provide about your business
- Booking details, including your chosen time, time zone and answers to booking questions
- Messages, attachments, project instructions, meeting notes and, where disclosed and consented to, call recordings and transcripts
- Billing and transaction details needed to manage your subscription, invoices and payments
- Technical information needed to deliver and protect online services, such as IP address, browser or device information and request logs
We also review public business websites, search listings and other public business information when researching a company or preparing recommendations. Please do not send sensitive personal information that we do not need for your website service.
How we use information
We use this information to respond to inquiries, prepare for calls, manage appointments, build and care for websites, process billing, provide support, keep business records and protect our systems. We may follow up about a business inquiry or our relevant services. You can ask us to stop marketing contact at any time.
Bookings, payments and service providers
Cal.com provides the calendar on this website. When the calendar loads, your browser connects to Cal.com. Booking information is shared with us, our connected calendar and our business systems so we can arrange and manage your call.
Stripe processes service payments. Payment card details are submitted to Stripe; we receive billing details and payment status needed to manage your account, rather than your full card number.
We use service providers for hosting, security, storage and communications, including transcription and AI-assisted tools to organize information, summarize communications and prepare work. We share relevant information with them for those purposes.
We may disclose information when legally required, to protect rights and security, or as part of a business transfer subject to applicable privacy obligations.
Text messages and recorded conversations
If you opt in, we may text you about your appointment or website project. Text consent is optional. We do not send promotional or marketing texts. Message frequency varies, and message and data rates may apply. Reply STOP to stop messages or HELP for help, or contact us by email or phone.
We do not sell or share mobile numbers or text-message consent with other businesses for their marketing or promotional use. Providers may process this information to deliver messages and maintain consent records on our behalf.
If a call or meeting will be recorded or transcribed, we disclose that and obtain the consent required by law. Booking a call does not itself give recording consent. Transcripts and meeting notes may be retained as described below.
Storage, security and retention
We use access controls and other reasonable safeguards to protect business information. No online system can guarantee absolute security. We and our providers may process information in the United States and other countries where those providers operate.
We keep business communications and project records for service history and accounting, legal or dispute-related needs. Retention varies by purpose and record type and may continue after service ends.
You can ask us to delete information. We review the request, verify identity where needed and explain any information we must retain for legal, security, accounting or other permitted reasons.
Your choices and requests
Email matt@lavoiesystems.com to request access to, correction of or deletion of information we hold about you. You can also ask us to stop marketing emails or calls. We may need enough information to verify the request and locate your records.
Depending on applicable law, you may have additional rights concerning your information. We review requests under the laws that apply and explain any limits or available appeal process. You can withdraw consent where processing is based on consent; this does not undo processing that was lawful before withdrawal.
We do not sell personal information or share it for cross-site targeted advertising. Our website is intended for business users and is not directed to children under 13. If you believe a child has sent us personal information, contact us so we can address it.
Changes to this policy
We update this page when our practices change and revise the date above. Where required, we provide additional notice or obtain consent before making a material change to how we use personal information.
Contact us about privacy
Send privacy questions or requests to Lavoie Systems LLC using the contact details below.
Lavoie Systems LLCmatt@lavoiesystems.com(508) 979-623482 Wendell Ave, Ste 100Pittsfield, MA 01201, USA